Shipping policy

SHIPPING POLICY

We know you want your shit. We want you to have it. Here’s what to expect after placing an order with MRKD™.

ORDER PROCESSING

Orders are typically processed within 2–5 business days before shipment. Processing times may be longer during new releases, sales, holidays, or periods of unusually high order volume.

Business days do not include weekends or holidays.

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Shipping times vary depending on your location, selected shipping method, carrier, and current carrier conditions.

Estimated delivery dates provided at checkout or through tracking are estimates only and are not guaranteed by MRKD™.

Processing time and shipping time are separate. Choosing an expedited shipping method does not necessarily expedite the production or processing of your order.

SHIPPING RATES

Shipping rates, when applicable, are calculated and displayed at checkout based on your order and delivery location.

Any available free-shipping promotions will be subject to the terms displayed at the time of purchase.

TRACKING

When tracking is available, you’ll receive tracking information by email once your order has shipped.

Please allow some time for the carrier to scan your package and update its tracking information after you receive your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at support@staymarked.com.

We cannot guarantee that an address can be changed once an order has entered processing or shipped.

MRKD™ is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and conditions.

MRKD™ is not responsible for delays caused by shipping carriers, weather, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.

If your tracking information shows your package as delivered but you cannot locate it, check around the delivery location and with household members or neighbors before contacting the carrier.

If you still cannot locate your package, contact us at support@staymarked.com and we’ll help however we reasonably can.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact support@staymarked.com as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable so we can review the problem.

MULTIPLE SHIPMENTS

Depending on the products ordered and how they are fulfilled, items from the same order may occasionally arrive in separate packages.

If this happens, you may receive separate tracking information for each shipment.

INTERNATIONAL SHIPPING

If international shipping is available to your destination, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.

International orders may experience additional delays due to customs processing.

QUESTIONS?

Something look wrong with your shipment? Hit us up.

MRKD™

support@staymarked.com

We’ll do our best to get you squared away.