Refund policy
RETURN & REFUND POLICY
Bought it. Tried it. Not feeling it?
No hard feelings. Clothes are supposed to look good on you, not live in the back of your closet because returning them is a pain in the ass.
MRKD™ offers free returns, full refunds, and no restocking fees on eligible returns.
RETURNS
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn, other than trying it on;
- Unwashed;
- In its original condition; and
- Free from stains, odors, pet hair, damage, or other signs of use.
Original tags should remain attached when applicable.
Basically, try it on. Check yourself out. Decide it’s not for you. Just don’t wear it to three night shifts and then send it back.
FREE RETURN SHIPPING
We’re not going to make you pay us because you changed your mind.
Eligible returns include free return shipping.
Contact us at support@staymarked.com with your order number to start a return. If your return is approved, we’ll provide instructions and, when applicable, a prepaid return shipping label.
Please do not send products back without contacting us first.
NO RESTOCKING FEES
Nope.
We do not charge restocking fees on eligible returns.
If your return qualifies under this policy, you won’t get hit with some mystery fee because we had to put a shirt back on a shelf.
REFUNDS
Once your return is received and inspected, we’ll notify you of its status.
Approved returns will receive a full refund for the returned merchandise to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account after we issue it.
Original expedited or upgraded shipping charges, if any, are not refundable unless required by law or the return resulted from an error on our end.
EXCHANGES
Need a different size?
Contact support@staymarked.com and we’ll help get you squared away.
Product exchanges are subject to availability. If the item you want is unavailable, we may process a return and refund instead.
DAMAGED, DEFECTIVE, OR WRONG ITEM
We screwed up? That’s on us.
If your order arrives damaged, defective, or you received the wrong item, contact us at support@staymarked.com as soon as possible.
Include your order number and a photo of the issue when possible.
We’ll review it and make it right.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
- Gift cards;
- Items marked as final sale before purchase;
- Items that have been worn, washed, damaged, or altered after delivery; and
- Personalized or custom-made products, when clearly identified as non-returnable before purchase.
Nothing in this policy limits any return, refund, or other rights provided to you by applicable law.
RETURN ABUSE
Our return policy is generous on purpose. Don’t make us regret it.
MRKD™ reserves the right to refuse returns where we reasonably determine there has been fraud, repeated abuse of the return policy, intentional damage, or other misuse.
Normal returns because something doesn’t fit or you simply don’t like it?
That’s what the policy is here for.
QUESTIONS?
Need to start a return or have a question?
MRKD™
support@staymarked.com
No hoops. No restocking fee. No bullshit.